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Case studies

Outcome-led transformation, proven in complex environments.

Senior-level delivery where technology, operations, suppliers and risk intersect — stabilising the core, simplifying delivery, strengthening governance and making benefits visible.

99%
Reduction in IT-related manufacturing losses
Automotive, advanced manufacturing & global operations

Stabilising mission-critical IT in global automotive manufacturing

A global manufacturing organisation was operating a highly complex technology estate supporting manufacturing, engineering, purchasing, logistics, sales and corporate functions. IT disruption had a direct operational impact: production losses, business interruption, supplier escalation and loss of confidence in technology delivery.

Service resilienceSupplier governanceOperating model
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£150m+
Savings and value released
Telecoms, digital services & customer operations

Re-engineering the digital core of a national telecoms business

A major telecoms organisation needed to re-engineer a core business system that had become constrained by legacy technology, fragmented processes, operational workarounds and high service demand. The goal was not merely to replace a platform, but to create a digitally enabled core capable of supporting scale, automation, better customer outcomes and more efficient operations.

Digital corePlatform re-engineeringBenefits realisation
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1,000+
Staff transitioned while maintaining continuity
Global enterprise technology operations

Enterprise transformation across a large multi-vendor technology estate

A large enterprise technology environment required stronger control across applications, infrastructure, delivery teams, suppliers and business stakeholders. The estate was complex, highly interdependent and operationally important. The organisation needed to improve confidence in delivery while managing supplier accountability, service risk and major organisational transition.

Multi-vendor governanceEnterprise operationsService modernisation
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Stronger
Executive control of transformation delivery
Retail, pharmacy & consumer services

Technology transformation in retail and pharmacy operations

A large customer-facing retail and pharmacy organisation needed to improve the effectiveness of technology-enabled change in an environment shaped by commercial pressure, customer experience expectations, regulatory sensitivity, high operational demand and legacy complexity.

Retail operationsService oversightStakeholder alignment
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Clearer
Risk, dependency and decision control
Public sector & citizen services

Programme governance and recovery in a complex public-sector transformation

A complex public-sector transformation required stronger programme control, clearer governance and improved confidence across senior stakeholders. The environment involved multiple delivery parties, policy-driven requirements, operational sensitivity and high levels of accountability.

Programme recoveryPMOPublic sector governance
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Stronger
Product, market and investment readiness
Healthcare, digital health & medical technology

Digital health product strategy and commercial readiness

A digital health and medical technology business had strong product potential but needed clearer strategic direction, stronger commercial positioning and a more scalable operating model. The organisation needed to align product development, technology direction, market needs, stakeholder confidence and growth planning.

Product strategyCloud strategyCommercial readiness
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Practical
Roadmap from reactive IT to managed service maturity
Enterprise IT & internal business services

Enterprise IT service management transformation

A large organisation needed to move from reactive IT service management towards a more proactive, business-aligned service model. Issues included inconsistent service ownership, weak catalogue discipline, variable incident and problem management, limited benefit tracking and unclear executive visibility of service risk and value.

ITSMMajor incidentProblem management
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Live
Risk sensing, orchestration and executive action
Enterprise risk, resilience, operations & board governance

Enterprise risk orchestration and decision intelligence with ERIO

Many organisations have risk information scattered across GRC platforms, spreadsheets, procurement systems, operational reports, supplier data and external signals. Senior leaders may see risk registers and heat maps, but still struggle to understand exposure, interdependency, urgency and action.

ERIORisk orchestrationAI-enabled insight
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