Designing the way the business works.
Design services and operating models that work in practice.
Operating model change is more than structure. It requires clarity across services, processes, roles, governance, technology, data, suppliers, performance and capability. Ekselens helps organisations redesign how work gets done so that services are clearer, faster and easier to manage.
The signals we hear most often.
- 01
Services overlap, are duplicated or have no clear owner.
- 02
Processes are tribal, undocumented or inconsistent.
- 03
Roles and decision rights are unclear.
- 04
Performance is not measured against service outcomes.
- 05
Technology and data don't support the model.
- 06
Restructures replace boxes without changing how work is done.
A structured way through.
We design operating models from the service outwards. Ekselens combines service definition, process redesign, RACI, governance and performance frameworks into a target model your organisation can transition to.
Practical, client-ready outputs.
Every engagement produces outputs your team can use the day after we finish.
Current-state operating model assessment
Service redesign workshops
Target operating model design
RACI and decision rights
Future process model
Service KPI framework
Transition roadmap
Change impact assessment
What you leave with.
- ●Target operating model blueprint
- ●Service catalogue and KPIs
- ●Transition roadmap and impact pack
- ●Governance and decision rights model
The board-level outcome.
Sustainable transformation needs an operating model — not just a project. We design models that survive the consultants leaving.
Often considered together.
IT Service Management and Operational Excellence
Improve service desk, incident, request, change, problem, knowledge, SLA and continual service improvement capability.
Business Change and Adoption
Engage stakeholders, assess impacts, prepare users, manage readiness and support adoption of new ways of working.
Supplier and Technology Value Optimisation
Improve supplier visibility, contract control, renewal planning, service performance, SaaS value and technology portfolio decisions.
Service and Operating Model Transformation — common questions.
Quick answers to the questions buyers most often ask before a discovery call. Don't see your question? Ask us directly.
Process re-engineering looks at how work flows. Operating-model transformation also designs the organisation, governance, locations, sourcing, capabilities and technology that make the new way of working possible. We do the full picture or just the slice you need.
No — that's an internal decision. Our role is to design the target model and the path to it. We surface workforce implications openly and help you plan the transition; the people decisions stay with you.
Book a free 30-minute discovery conversation. Bring one challenge — we'll spend 30 focused minutes on it, then send a one-page written summary with three prioritised next steps within 24 hours. No slide pitch, no obligation.
Diagnostics and assessments are usually fixed-price with a clear deliverable. Programme support, interim leadership and ongoing advisory are typically day-rate. We agree the commercial model upfront so there are no surprises.
Discuss this engagement.
A focused conversation will help us understand your context, identify the right starting point and define practical next steps.